A Reliable Internet Connection in a Hotel is not just an Amenity - It’s a Necessity

High Speed Internet Access (HSIA) Service

  • Is now a must facility for Hospitality industry.  
  • In fact, HSIA is becoming a differentiator, making it one of the top determining factors for guests in choosing where to stay.
  • We provide complete best-in-class HSIA solution including all hardware and software, project management and deployment, 24/7 customer service, and automated authentication and billing system.

Today, a reliable Internet connection in a hotel is not just an amenity — it’s a NECESSITY!

We recognize the vital importance of HSIA and has full confidence and ability to design, implement, maintain and manage this service to ensure wired and wireless connectivity for your guest, including:

  • ALPHAMATIC certified technology experts
  • Ability to provide wireless Internet access to thousands of devices
  • Expandable wired and wireless services
  • Custom network design by industry-certified professionals
  • Dedicated and committed, on-site support team
  • Network performance report (monitor how many devices have connected, how much bandwidth is being utilized, etc.)
  • Dedicated bandwidth options and prioritized traffic (depending on property operator requirement)
  • Redundant equipment option — automatic or standby unit to remedial any hardware failure.

Flexible Service Options

We can offer flexible services options depending on the level of need.

  • A whole Managed Network — where we will perform a site survey, design, install and operate a new HSIA network.
  • Technical Support Services — provide services that allows for an on-site technician, proactive sales and master account billing on your existing network.
  • Guest Support Services — provide services to ensure that your guests have their internet needs professionally handled even in their accommodations.

HSIA Models

We support both free and paid models.

  • Free models allow the hotel to offer HSIA as an amenity, providing differentiation from other competitive hotels.
  • Paid models allow the hotel to charge the guest additional fees, facilitated through online credit card sales, prepaid cards sold at the front desk, or through PMS integration (different modules required).


  • Repeat customers more important than new customers; quality HSIA could retain certain amount of customers that need network access during their travel. Thus, loyalty has been created among those individual.
  • To attract more regular customers, special online promotion can be carry on.
  • For instance, provide free hour for regular customers, and provide 2-3 hours for customers that stay few nights.
  • All this promotion could help hotel to generate more sales from HSIA as well as occupancy.
  • Promoting hotel website or a default page contain all your hotel services could help to create awareness to guests as well.
  • Besides, posting all those useful article or local travel guide enable your hotel to become informative and helpful for tourists.
  • Guests enjoy the effortless high speed connectivity to surf the web, check email, and enjoy new services only available to users with high speed access.
  • We provide through easy to follow instructions and an intuitive login page.

What Makes HSIA Service Unique?

We are one of the leading providers of HSIA service to the Hospitality industry.

Here's what sets us apart:

Why HSIA Service?

  • We deploy the right solution in a given location.
  • This is the most cost-effective manner, maximizing return on investment (ROI) and extending the lifespan of your HSIA investment.
  • We do not deploy costly, proprietary equipment prone to obsolescence.
  • We can turn a poor or marginal HSIA deployment into a gold-standard deployment.
  • Learned through deploying WiFi and HSIA systems for more than 5 years.
  • We know what it takes to get the job done and are very familiar with the HSIA requirements of most hotel chains.