Contractual IT service
ALPHACARE™ IT SERVICES
Comprehensive & Competitive
AlphaCare™ Contractual IT Services offer a range of competitive service agreements to meet Customer’s technical and financial needs utilizing Alphamatic expertise on human resources, best practices & SOP, parts, repairs and services over an extended contract term.
The service agreement incorporates essential maintenance elements such as hotline, rapid response technical support, preventive maintenance, unscheduled maintenance, managed spares and basic remote diagnostic packages which can be tailored abd combined into a comprehensive multi-year agreement.
Benefits
- 24 / 7 support
- Best Practices
- Optimized SOP
- Parts availability
- Guaranteed response time
- Scheduled maintenance
- Remote monitoring
- Money Back Guaranteed (Selected contract only)
Contractual IT service
Simple, Affordable and Unlimited
AlphaCare™ SupportPlus+
- Created with four (4) standard packages designed around different network and sizes and server quantity.
- A simplified, affordable and unlimited-incidents IT support contract offered by us.
- Support multi-vendors industry-based x86 servers running on virtual or physical, storage and networking products, plus endpoint devices.
Our experts help diagnose and resolve problems, and provide software and service patches upgrade advice.
Benefits
Simple
- Make just a call for us to quickly identify & resolve your problem.
Priority
- Ensuring you fastest response & turnaround time to enhance the availability of your IT infrastructure.
Unlimited
- UNLIMITED phone support.
- UNLIMITED online remote support.
- UNLIMITED on-site support.
- 365-days support without additional cost.
Reliable
- With more than 30 years of experience in the industry, we assure you a best-in-class service quality.
Pro-active, Comprehensive, Flexible
Hardware Maintenance
AlphaCare Hardware Maintenance Service provides first-class remote assistance and onsite support for your branded x86 hardware, network equipment and other eligible third-party hardware products, helping you to reduce equipment downtime and increase user productivity.
With AlphaCare Hardware Maintenance Service, hardware problems will be resolved in a timely and professional manner so you can rely on your hardware to be operational again. We can customize the service contract depending to meet your needs such with specific options on response-time, repair commitment and coverage-window.
In general, we offers:
Preventive Maintenance
Covers labour, advanced hardware replacement. However, parts replacement is excluded
Comprehensive Maintenance
Both labour and parts replacement are covered
Our methodology in problem isolation and rectification:
- Initial Check
- Execute Diagnostic Test
- Make Necessary Adjustment and Correction
- Replace and Fix Problem
- Problem Recovering Monitoring