Contractual IT Service
Hardware Maintenance

Provides the first class assistance and on-site support for your branded x86 hardware, network equipment and other eligible third party hardware products to reduce equipment downtime and increase user productivity.


Your hardware problems will be resolved in a timely and professional

Customizable service contract able to meet your needs with specific options on response-time, repair commitment and coverage-window.

Features

Hardware based maintenance

Network, servers & storage

Multi-vendors

Flexible coverage

Preventive & comprehensive maintenance
We offer,



Hardware
Maintenance





Cover labour, parts and advanced hardware replacement but exclude OS & software support.


Comprehensive
Maintenance





Similar to hardware maintenance including additional selected software and OS support.


Spare Part





Supply of spare part only as per customer enquiry.


On-demand





An adhoc incident call diagnosis based on best effort.
Features of offering






Service Level Agreement




Customizable service contract able to meet your needs with specific options on response-time, repair commitment and coverage-window.

