Contractual IT Service
Hardware Maintenance
Provides the first class assistance and on-site support for your branded x86 hardware, network equipment and other eligible third party hardware products to reduce equipment downtime and increase user productivity.
Your hardware problems will be resolved in a timely and professional
Customizable service contract able to meet your needs with specific options on response-time, repair commitment and coverage-window.
Features
Hardware based maintenance
Network, servers & storage
Multi-vendors
Flexible coverage
Preventive & comprehensive maintenance
We offer,
Hardware
Maintenance
Cover labour, parts and advanced hardware replacement but exclude OS & software support.
Comprehensive
Maintenance
Similar to hardware maintenance including additional selected software and OS support.
Spare Part
Supply of spare part only as per customer enquiry.
On-demand
An adhoc incident call diagnosis based on best effort.
Features of offering
Service Level Agreement
Customizable service contract able to meet your needs with specific options on response-time, repair commitment and coverage-window.
