AlphaCareâ„¢ SupportPlus


Alphacare SupportPlus+ is a cost-effective and comprehensive IT support service delivers professional unlimited incident calls and services via phone, on-site or remotely. SupportPlus+ is designed based on the ITIL-helpdesk-services-architecture, where pro-active support calls and quality control being ensured. This services enables you to increase the availability of your current IT infrastructure.

AlphaCareâ„¢ SupportPlus+ Benefits You:

EASE OF MIND

SupportPlus+ is solidly supported by qualified Microsoft MCSE, HP ASE and Cisco CCNA / CCNP engineers. Not only you can get advanced assistance and consultation for your network problems, you may also effectively and efficiently configure new products into your existing LAN environment. By knowing that reliable assistance is on the way as and when you need the most, AlphaCare SupportPlus+ gives you the confidence and the ease of mind.

MORE COMPLETE and COMPREHENSIVE

SuportPlus+ comes with a variety of packages that suit best for almost all sizes of companies. No more point collection required. Now, we provide UNLIMITED phone support, UNLIMITED remote support and UNLIMITED on-site support, and support virtually all hardware, software, and technologies.

ONE SINGLE CONTACT

Our one-stop IT support center provides you an easy solution as simple as making a phone call. With only a single contact number (our hotline), you’ll no longer face any difficulties or frustrations in getting help when you need most. So, whatever the nature of your problems, a solution is conveniently at your fingertip! Just pick up the phone.

FAST RESPONSE

With SupportPlus+, you are given first priority service, ensuring your fastest response and turnaround time with loaned equipment ie. Server, HUB & NICs. An account engineer will be assigned to go through thoroughly on the problems in order to deal with complicated problems effectively.

CONCENTRATE ON YOUR CORE BUSINESS

SupportPlus+ lets you spend less time isolating and resolving network problems and focuses more on your own core business activities. We provide you with the best service possible. If the service is not up to your expectation, you may terminate the agreement and request for a refund!

Our IT Services & Consulting included:

Outsourcing
Virtual Private Network (VPN)
Campus and Wireless LAN / WAN
Messaging & Collaboration
High Availability / Business Continuity
Application Traffic Management
Server Consolidation
Data Center On-Demand
Network Security
Server-based Computing
SAN / NAS Storage Solution
Data Protection / Disaster Recovery
Network / System / Asset Management
Internet Accelerator / Filtering
Blade Server / System
Server / Storage Virtualization

SupportPlus | Virtualization | High-Speed Internet Access Service (HIAS)
Computer Asset Assessment Service (CAAS) | Disaster Recovery Service
Security Assessment Service | Network Maintenance | Outsourcing

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